Enterprise Infrastructure
Challenge : Outdated PBX and voicemail solutions were hindering an award-winning architectural design company.
Solution : A needs assessment and evaluation of a move to IP telephony led to an infrastructure update for more effective collaborations.
Applications Management
Challenge : A large university medical center received a large volume of calls each day. More than 20% of the calls were mis-routed.
Solution : A new automated operator application and a CTI application were integrated with the client’s Peoplesoft database, and the overall level of service raised.
Cost Management
Challenge : High company growth for a premier software company resulted in sky-rocketing costs for telecom services with no invoice controls in place.
Solution : A complete audit of all telecom billing reduced costs by $1.8M the first year, and new contracts pushed the reduction in expenses to 35%.
Security Solutions
Challenge : A leading supplier of wafer fabrication equipment experienced a virus attack. With many outsourced functions, other vulnerabilities were suspected.
Solution:
Access gateways, virtual LANs, and 802.1x technology restored peace of mind.
Fastest ways to obtain solutions Email us or call us at 1-650-403-7800 Ext 7840
Full Lifecycle Consulting IPI partners with you to define your strategic direction, manage your IT projects, ensure a successful implementation & provide ongoing management services.
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